Shipping
Postage & Delivery
We provide discounted shipping rates based on the weight, size, and destination of your parcel. Shipping costs will be displayed at checkout.
Shipping Services
- Australia & New Zealand: Shipped via Australia Post.
- Worldwide: Shipped via DHL Express or a similar service, ensuring fast and reliable delivery.
Processing Time
Orders are processed and shipped within 1-2 business days, with many orders dispatched on the same day.
Important
Please ensure your postal address is correct before completing your order. We offer both domestic and international shipping.
Terms & Conditions
Lost Parcels
If your parcel is lost, we will work with the courier service to help locate it. Below are the possible outcomes:
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Undelivered and Lost by Courier: If the courier confirms that the parcel was lost without delivery, we will arrange a replacement after confirming insurance eligibility. This process may take several days.
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Marked as Delivered but Not Received: If the courier confirms delivery but the parcel was not received by you, the courier provides proof of delivery to the designated address. In cases of theft after delivery, insurance does not cover the loss, and we cannot provide a replacement or compensation.
Returned Parcels
If a parcel is returned to us due to an incorrect address or failure to collect, we will deduct the actual shipping costs for both the initial shipment and the return from any refund or before re-dispatching the order.