Shipping Information

At OUD COLLECTION™, we handle every order with the care it deserves — from preparation to delivery.

Processing Time

• Orders are processed within 1–2 business days, often dispatched on the same day.
  
  

Shipping Services

• Australia: Delivered via Australia Post.

• International: Delivered via DHL Express or similar premium courier service.
  
  

Shipping Costs

• Discounted shipping rates are calculated automatically at checkout, based on the weight, size, and destination of your parcel.
  
  

International Orders – Customs & Duties

• Please note: Customs duties, taxes, and import fees may apply for international deliveries. These charges, if incurred, are the responsibility of the recipient.

• Customs fees are not included in your purchase price or shipping charges and must be paid separately if applied by your local customs authority.
  
  

Important Information

• Please ensure your postal address is correct before finalizing your order.

• We proudly offer both domestic and international shipping.
  
  

Lost Parcels

• Undelivered and Lost:
  If the courier confirms that a parcel was lost without delivery, we will arrange a replacement after insurance confirmation. Please allow several days for the courier's investigation.

• Marked as Delivered but Not Received:
  If a parcel is marked "delivered" by the courier but not received, the courier’s proof of delivery is considered final. In cases of theft after delivery, insurance does not cover the loss, and no replacement or refund can be provided.
  
  

Returned Parcels

• Parcels returned to us due to an incorrect address, refusal, or failure to collect will have full shipping costs deducted from any refund.

• If re-shipment is requested, a new shipping fee will apply and must be paid prior to dispatch.
  
  

OUD COLLECTION™ — delivering exceptional craftsmanship, worldwide.